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Shipping and Delivery
Alas we have to charge you for shipping and delivery, but at
least you can avoid putting your back out with heavy bags and avoid
the traffic wardens!
Cakes
All of our chocolate cakes are bespoke, made to order, and too
delicate for the postal service! Please contact us for further
information. You can order our celebration cakes
online for collection from either Cirencester or Corsham.
You can order our Marshmallow towers online to send
throughout the UK.
Chocolates & Online Store
We aim to dispatch within 1 to 2 days, although all our chocolates
are made fresh and packed to order. So if you need something quickly
please give us a ring to check availability. We can often work
miracles!
We provide a shipping estimator to allow you to calculate the cost
of shipping before the checkout phase. When you add a product to
your shopping cart you can use our shipping estimator to calculate
the shipping cost to your location. When you have added your product
to the cart select your destination country and click "update
totals" to calculate the shipping cost.
Want to Order online and Collect?
You can select the 'I prefer to collect'
option at the checkout stage and choose to collect from either our Corsham
chocolate factory or Cirencester shop. Unfortunately it is not possible to
collect from our other stockists, but we can deliver to you!
UK Delivery
We ship using Royal Mail's First Class Mail
Signed For service, this is
a most cost
effective option and typically takes 1-2 days from our
dispatch date. The first class service requires a
signature and is delivered through your local post man.
So your chocolates should typically arrive within 4 days.
Unfortunately the mail service service is
not guaranteed delivery service and things do sometimes take longer.
At times of peak load our dispatch sometimes slows down, so if you
have a particular date (e.g. birthday) you would like us to aim to
deliver for, you can use the additional information box at the
checkout phase to tell us the date. We will do our best subject to
the performance of the delivery service and availability of stock.
If we are unable to dispatch your order in a timely manner, we will,
of course, contact you to discuss alternatives. If suitable
alternatives cannot be made we will arrange a full refund.
Please note that we do not usually dispatch orders during the
weekend or Bank holidays.
If you have an especially urgent order, that birthday gift or
Wedding Anniversary you've forgotten, please contact us to discuss
stock availability and delivery options, we want to help.
European Delivery
We deliver to Europe by Airsure®, it has priority handling, and is
tracked.
Your order should typically reach you within 4 working days from our
dispatch date. All our chocolates are made fresh and packed to
order. So if you need something quickly please contact us to check
availability.
Single Airsure shipments are limited to a maximum of 2kg. If your
order exceeds 2kg we may contact you to discuss delivery options. As
a guideline our Signature collection is approximately 500g and our
Dinner Party Collection approximately 1kg.
Airsure covers the following European destinations:
Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands,
Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland,
Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal,
Republic of Ireland, Slovak Republic, Spain, Sweden and Switzerland.
The following EU destinations will require customs clearance. We
will fill out the necessary customs declaration, but you may have to
pay duty if applicable.
Andorra
Canary Islands
Gibraltar
San Marino
Vatican City State
Channel Islands * Jersey, Guernsey, Alderney, Herm and Sark
Worldwide Delivery outside the EU
We deliver Worldwide by Airsure®, it has priority handling, and is
tracked. Your order should typically reach you within 4 working days
from our dispatch date. All our chocolates are made fresh and packed
to order. So if you need something quickly please contact us to
check availability.
Single Airsure shipments are limited to a maximum of 2kg. If your
order exceeds 2kg we may contact you to discuss delivery options. As
a guideline our Signature collection is approximately 500g and our
Dinner Party Collection approximately 1kg.
Airsure covers the following worldwide destinations:
World Zone one: Brazil, Canada, Hong Kong, Malaysia, Singapore and
USA.
World Zone two: New Zealand
Your order may be subject to local customs clearance procedures. We
endeavour to assist this process by providing the correct harmonised
system code for items frequently sent by post.
U.S. Delivery
U.S. orders are subject to the U.S. Bioterrorism Act 2002 Prior
Notification system. As a responsible food producer we are
registered with the US Food and Drug Administration (FDA) as a
foreign food facility
Food Facility Name: Lick the Spoon Chocolates
Food Facility Registration Number: 16194862820
Under the Prior Notification system we will inform the U.S. Bureau
of Customs and Border Protection of your import via our FDA account.
The FDA issue us with a PN confirmation number which we include on
our customs declaration. This is a free service provided by the FDA
for the protection of the U.S. and we of course offer this service
to you free of charge.
Though this may sound a complex process it is in fact a simple
electronic notification that we perform when we receive your order
to ensure that your chocolates do not get held up in U.S. customs.
Additional information on the prior notice regulation may be found
on FDA's web site at http://www.fda.gov, select Bioterrorism Act.
For additional information on the U.S. Bureau of Customs and Border
Protection's (CBP's) procedures for prior notice, you may want to
consult the CBP website at http://www.cbp.gov.
Hot Weather conditions
Unfortunately a side effect of that delicious melt in the mouth
experience means that in hot weather conditions chocolates do melt.
We have shipped our chocolates to Philadelphia in the U.S. summer
and they have been fine. Similarly we have shipped them to Phoenix
Arizona in the U.S. summer and they have arrived in an edible but
rather melted condition. So we request that you consider the local
climate and length of time that your goods may be in transit. We do
not take responsibility for melted chocolates, it is the natural
behavior of the product.
Damaged Goods
If your goods fail to reach you in perfect condition please contact
us immediately.
We'd rather you just give us a ring or dropped us a mail with any
problems, no matter how trivial, and we'll do our best to sort
things out so you're completely happy. Because we think that's just
how things should be.
It really helps us if you can retain the packaging if damage is
caused during shipping.
Chocs Away!
Lick the Spoon Ltd.
Company registration No. 6636121.
Place of Registration: England.
Registered address: Unit 2 Masons Wharf, Potley
Lane, Corsham, Wiltshire, SN13 9FY
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