Shipping and Delivery... 

Alas we have to charge you for shipping and delivery, but  at least you can avoid putting your back out with heavy bags and avoid the traffic wardens!

Cakes

All of our chocolate cakes are bespoke, made to order, and too delicate for the postal service! Please contact us for further information.

Chocolates & Online Store

We aim to dispatch within 1 to 2 days, although all our chocolates are made fresh and packed to order. So if you need something quickly please give us a ring to check availability. We can often work miracles!

We provide a shipping estimator to allow you calculate the cost of shipping before the checkout phase. When you add a product to your shopping cart you can use our shipping estimator to calculate the shipping cost to your location. When you have added your product to the cart select your destination country and click "update totals" to calculate the shipping cost.

UK Delivery

We ship by First Class Mail - this is the most cost effective option and typically takes 1-2 days from our dispatch date. So your chocolates should typically arrive within 4 days. Unfortunately First Class mail is not a guaranteed delivery service and things do sometimes take longer. 

If you have a particular date (e.g. birthday) you would like us to aim to deliver for, you can use the additional information box at the checkout phase to tell us the date. We will do our best subject to the performance of the Postal service and availability of stock.

If we are unable to dispatch your order in a timely manner, we will, of course, contact you to discuss alternatives. If suitable alternatives cannot be made we will arrange a full refund.

Please note that we do not usually dispatch orders during the weekend. 

If you have an especially urgent order, that birthday gift or Wedding Anniversary you've forgotten, please contact us to discuss stock availability and delivery options, we want to help.

European Delivery

We deliver to Europe by Airsure®, it has priority handling, and is tracked.

Your order should typically reach you within 4 working days from our dispatch date. All our chocolates are made fresh and packed to order. So if you need something quickly please contact us to check availability. 

Single Airsure shipments are limited to a maximum of 2kg.  If your order exceeds 2kg we may contact you to discuss delivery options. As a guideline our Signature collection is approximately 500g and our Dinner Party Collection approximately 1kg. 

Airsure covers the following European destinations: 

Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Slovak Republic, Spain, Sweden and Switzerland.

The following EU destinations will require customs clearance. We will fill out the necessary customs declaration, but you may have to pay duty if applicable.

Worldwide Delivery outside the EU

We deliver Worldwide by Airsure®, it has priority handling, and is tracked. Your order should typically reach you within 4 working days from our dispatch date. All our chocolates are made fresh and packed to order. So if you need something quickly please contact us to check availability. 

Single Airsure shipments are limited to a maximum of 2kg.  If your order exceeds 2kg we may contact you to discuss delivery options. As a guideline our Signature collection is approximately 500g and our Dinner Party Collection approximately 1kg. 

Airsure covers the following worldwide destinations:

World Zone one: Brazil, Canada, Hong Kong, Malaysia, Singapore and USA.

World Zone two: New Zealand

Your order may be subject to local customs clearance procedures. We endeavour to assist this process by providing the correct harmonised system code for items frequently sent by post. 

U.S. Delivery

U.S. orders are subject to the U.S. Bioterrorism Act 2002 Prior Notification system. As a responsible food producer we are registered with the US Food and Drug Administration (FDA) as a foreign food facility

Under the Prior Notification system we will inform the U.S. Bureau of Customs and Border Protection of your import via our FDA account. The FDA issue us with a PN confirmation number which we include on our customs declaration. This is a free service provided by the FDA for the protection of the U.S. and we of course offer this service to you free of charge. 

Though this may sound a complex process it is in fact a simple electronic notification that we perform when we receive your order  to ensure that your chocolates do not get held up in U.S. customs.

Additional information on the prior notice regulation may be found on FDA's web site at http://www.fda.gov, select Bioterrorism Act. For additional information on the U.S. Bureau of Customs and Border Protection's (CBP's) procedures for prior notice, you may want to consult the CBP website at http://www.cbp.gov.

Hot Weather conditions

Unfortunately a side effect of that delicious melt in the mouth experience means that in hot weather conditions chocolates do melt. We have shipped our chocolates to Philadelphia in the U.S. summer and they have been fine. Similarly we have shipped them to Phoenix Arizona in the U.S. summer and they have arrived in an edible but rather melted condition. So we request that you consider the local climate and length of time that your goods may be in transit. We do not take responsibility for melted chocolates, it is the natural behavior of the product. 

Damaged Goods

If your goods fail to reach you in perfect condition please contact us immediately. 

We'd rather you just give us a ring or dropped us a mail with any problems, no matter how trivial, and we'll do our best to sort things out so you're completely happy. Because we think that's just how things should be. 

It really helps us if you can retain the packaging if damage is caused during shipping.

Chocs Away!