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Terms and Conditions
Well everybody has them...
Our objective is complete customer satisfaction
1. Our guarantee
At Lick the Spoon we are committed to providing excellent service. If you
have sent chocolates, or received a gift with which you are not entirely
happy, please contact us with your comments; we need to know if we can
improve, and will do all we can to put it right for you. We endeavour to
respond to all complaints within 24 hours. Why not just give us a call or
drop us an email?
2. We aim to dispatch within 1 to 2 days, although all our chocolates are
made fresh and packed to order. So if you need something quickly please give
us a ring to check availability. We can often work miracles!
3. We do not dispatch on Saturdays, Sundays or Bank holidays.
4. Though we normally use Royal Mail for delivery we may also use a dispatch
service of our choice (especially for fragile items), in order to get your
goods to you in a timely manner.
5. All Lick the Spoon products may contain nut traces.
6. We take payment at the time of order, not necessarily the time of
dispatch. This is to ensure there are no last minute hitches to getting your
gift delivered on time.
7. Any offers we make are designed to be used independently, and are not
available in conjunction with any other offer.
8. No order is accepted by Lick the Spoon until the order has been checked &
approved. If there is a problem we will e-mail you within three working
days. If you have questions about your order, just give us a call or drop us
a mail, we're always glad to help!
9. We reserve the right to not print any message that contains offensive
and/or inappropriate content.
10. In our mixed selections we reserve the right to substitute chocolates
with others of equal value and quality.
11. In the rare circumstance that your chocolates are damaged by the postal
service it really helps us if you contact us immediately and retain the
packaging.
12. These Terms and Conditions do not affect your statutory rights.
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