Frequently Asked Questions FAQ

Dark Chocolates
Can you tell me when Out of Stock Chocolates are back in Stock?

Yes. If you are a logged in user and add the items you want to a wishlist by clicking on the heart icon you will be automatically emailed when the item is back in stock.

Is your Chocolate Fairtrade?

Our chocolate is made under the Raisetrade scheme. With Fair-trade approximately 7% of the cost of a bar stays in the country of origin, with Raisetrade 33% stays in the country of origin. The Guardian named it the World’s Fairest Chocolate and the Independent 50 great ideas for the 21st century.

Is your packaging Plastic Free?

Yes we have worked for several years to remove all plastic from our packaging. Our retail and postal packaging is Plastic Free. Where we use compostable materials they are Home Compostable.

Have you won any awards?

Yes we have won over 100 fine food awards since starting in 2006 including Taste of the West Supreme Champion, nine times Champion Chocolate, BBC Good Food Champions, Great Taste Awards, Business awards and environmental awards.

Do any celebrities buy your chocolates?

Yes our chocolates have been tasted by two past Prime ministers, members of the Royal Family, former England Football captains, and many actors and television personalities. We have made Easter eggs for the stars of the West end and Dragon Eggs for Game of Thrones. Rick Stein said our Chocolates are “equal to the Finest in the world” when judging the Taste of the West awards.

How fast do you deliver?

Our delivery is through Next Day courier DPD Local and is fully tracked. As we make in small batches we sometimes need time to make and put together fresh chocolates, so letting us know when you need your chocolates at the checkout on our website is very helpful. We are pretty quick and can usually deliver next day excluding weekends and bank holidays. Wholesale orders for trade customers typically take one week, it can take slightly longer at Christmas.

Do you offer Gift Wrap and messages?

Yes, all orders can have a free gift tag message. Gift wrapping is an optional extra.

Do you sell Wholesale to Trade?

Yes we sell our chocolates wholesale to trade for specialist food stores, chocolate shops, and farm shops. You can apply via a Wholesale application form on our website. We are small scale and handmade so you won’t find us in supermarkets.

Do you hold any quality accreditations?

Yes, as well as statutory registration and inspection by Wiltshire Environmental health we are independently audited and accredited to the SALSA Food standard. We are also members of Taste of the West – patron HRH Price Charles.

Can I buy your chocolates in Shops?

Yes, though we have intentionally remained a small handmade company so you will only find us in select specialist stores, farm shops and delis. 

Can I buy your chocolates online?

Yes you can buy chocolates from our website for shipping throughout the UK and Ireland.

Do you ship outside of the UK?

We do not currently ship outside of the UK.

How Sustainable is your business?

We have centred our small chocolate company around the UN Sustainable Development Goals for 2030. We were finalist for the South-West Environmental Sustainability Awards and named Impact Founders in association with UCL London.
All our packaging is plastic free with 75% made locally in Wiltshire. Our chocolate is sourced under the Raisetrade scheme. By the close of 2019 our Colombian chocolate partner had planted 2.8 million trees. Closer to home we have supported Avon Needs trees in their fund raising to create Hazeland in the Avon Valley. We support the Akany Avoko Faravohitra children’s home in Madagascar each month through the charity Small Steps for Africa.
Our cooling is through heat pumps, with 100% renewable energy. We have met the UK Climate Change committee 2050 efficiency target in 2019. We are Net Zero for Scope 1 and Scope 2 emissions.
We want to make the world a better place for future generations.

Have I seen you on Television?

Yes, Diana was one of the four time travelling confectioners on the BBC2 show the Sweet Makers. We have also been seen on the Alan Titchmarsh show – where he named Lick the Spoon a national treasure, The One Show, and as the Corsham Chocolatiers on the television quiz the Egg Heads!

Is there any palm oil in your products?

No, we have never, ever used Palm oil. Palm oil is often hidden in ingredients label as part of vegetable oils. It is a cheap substitution for cocoa butter with huge environmental impact. In our opinion there is no place for it in chocolate!

Where is your chocolate sourced?

Our chocolate is primarily sourced under the Raisetrade scheme from Madagascar and Colombia. We have also sourced from the Vietnam Mekong Delta region and Crayfish bay in the caribbean island of Grenada.

Is your chocolate ethically sourced?

Yes the Raisetrade scheme with Chocolat Madagascar has been named the World’s Fairest chocolate by the Guardian newspaper and fifty great ideas for the 20th century by the Independent. We realised long ago that the world is a very connected place and the way we source our ingredients has a huge impact on the cocoa farmers and country of origin, from social impact to climate change and biodiversity.

What about Child labour?

Child labour has been a constant issue for chocolate companies, particularly in the largest bulk production countries of Ghana and the Ivory coast. We don’t source from these regions and pay a premium for our chocolate partnering with companies such as Chocolat Madagascar in Madagascar and Casa Luker in Colombia that work under the Raisetrade scheme keeping more of the profit in the country of origin. The renown of Malagasy cacao allows it to carry a higher price and consequently work with Chocolat Madagascar is highly sought after. We have visited the plantations and followed the cocoa trail too. We even met the British Ambassador to Madagascar to talk about the challenges facing the Malagasy people.

Is your chocolate Vegan friendly

We have a growing Vegan range and Vegan chocolate section including the delicious cashew-milc chocolate from Madagascar. We believe our Vegan Salted caramels are the best you will taste, winning both Great Taste and Taste of the West awards.

Does your chocolate contain allergens?

Yes and these allergens are listed in bold on our website and on the packaging. Please check the ingredients carefully or contact us if you are still in doubt. We work closely with Wiltshire environmental health and trading standards and are independently audited and accredited to the SALSA food standard.

Where do you make your chocolates?

We have a small ‘Chocolate factory‘ as we like to call it in the historic town of Corsham, Wiltshire, UK.

Are your chocolates handmade?

Yes, we have a small enrobing belt and chocolate tempering machines but everything we do is small scale, small batch, handmade, to original recipes, putting flavour above everything else. Our team is small.

What is the shelf life of your chocolates?

Our fresh cream chocolates have a short shelf life and are best eaten within a couple of weeks, other items such as caramels and chocolate bars have a much longer shelf life of several months to a year. All of our chocolates carry a best before label and traceable batch code.

What is your returns policy?

We get very few complaints, but occasionally despite our best efforts something goes wrong. Please give us a call or email a camera phone photograph and we’ll put it right. See our Returns Policy.

Is your website secure?

Yes, we take great efforts to maintain security. Our website is fully encrypted SSL secure with a hosting server physically based in London. We comply to GDPR regulations and have a daily web server antivirus scan from a retained cybersecurity company. Online payments are managed independently by payment specialists Stripe and Paypal.

Do you offer Click and Collect?

If you live near our factory in Corsham, Wiltshire you can select the Factory pickup option at the checkout. The majority of our deliveries are sent via DPD Local and your order can be changed to deliver to a neighbour, safe place, or local shop in their network through the DPD notification when your order is shipped.

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