Please place your last orders for Christmas delivery by midday Tuesday 21st December. Our last DPD dispatch or factory pickup will be Wednesday 22nd.
We have now closed our orders for our Wholesale customers (shops).
No orders will be dispatched from Thursday 23rd December until Tuesday 4th January.
If you have placed an order that is shown as completed by us, but the DPD Local tracking shows as ‘status unknown’, this is probably because the order is labeled and ready to go, but hasn’t yet been collected from us by DPD Local. Sometimes we run out of items … for example the Hot Chocolate Spoons hampers have been very popular, and need to pause to pack another batch, so your item might take a little longer.
But if in doubt about your order tracking status please call us Monday or Tuesday on 01225 811125 and we’ll double check!
We tend to check emails at the start and end of the day, so might miss those.
We recommend checking the DPD Local link as soon as you receive a tracking number and nominate a Safe Place, Neighbour, or Local Shop if you think you won’t be in to receive your parcel.
We wish you all a Merry Christmas!
Matthew, Diana, Tina & Pauline xxxx